Cancellation, Returns and Refund Policy

Handlooms are as delicate as they are rare. Very few handlooms get made of more than one design, and every transit impacts its freshness and life. Before you return a Craftiva product, please understand how these items are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from the other.


Please do not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity. However, in spite of these variables, we assure our valued customers of the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or major difference from its description. Please read below our return & exchange policy before you return any item.
The return/refund policy is divided into three parts. Do read all sections carefully to understand the conditions and cases under which returns will be accepted.


Order, Shipping and Cancellation of Order. We ship all the orders via our shipping
partners Delhivery Couriers or India Post. Orders are shipped within 1-2 days from your
date of purchase unless the product you ordered is not available or On-Order. The shipping
time for products available On-Order basis will be mentioned individually in the description
of that product which will normally be 20-25 days.
We ship the orders worldwide. International orders may be subject to additional customer requirements. Please check the regulations in your country before placing an order. All payments will have to be made in advance using online mode (credit/debit card/UPI). Cash-on-Delivery (COD) facility may also be opted for, however, it is not applicable for On-Order products. In case of a refund of COD items, the customer’s bank details would be
required for transfer of funds.


Cancellation of Order If you wish to cancel your order, please contact us within
24 hours of placing the order. Once an order has been shipped, it cannot be cancelled.
Any order cancelled within the given time will be refunded in full within 3-4 business days.

Returns, Exchange & Refund Policy We offer our customers a simple, hassle-free, Refund/Exchange and Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order. Products supplied by Craftiva are eligible for return within 15 days of delivery. The items can be exchanged for a different size/colour or returned for a full refund. Please lodge your request for return/exchange at +91 7042244164 or e-mail us at [email protected] within 7 days from the time of delivery. Please mention your order number, product name to help us quickly process your request. Please keep the item in its original condition, all tags & warranty cards intact and original accessories in manufacturer packaging for a successful refund/replacement. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide a full refund or replacement, if available.


Note- We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

We will be able to give you only a partial refund if,
The product returned is not in its original packaging with the original receipt.
The product is returned after 16 days of receipt of the product by the customer.

Return of Defective Products