At Craftiva.in, we strive to ensure your satisfaction with every purchase. However, we understand that circumstances may arise where you need to cancel your order or seek a refund. Please review our cancellation and refund policy outlined below:

Order Cancellation:

  1. Cancellation Period: You may cancel your order within 24 hours of placing it. Requests for cancellation after this period may not be accommodated.
  2. Cancellation Process: To cancel your order, please contact our customer support team via email at craftivaindia@gmail.com or through our helpline. Please provide your order details for prompt assistance.
  3. Refund Eligibility: Orders canceled within the stipulated cancellation period are eligible for a full refund.

Refund Policy:

  1. Refund Processing Time: Once your cancellation request is approved, refunds will be processed within 3-5 business days.
  2. Refund Method: Refunds will be issued using the original payment method used during the purchase.
  3. Partial Refunds: In some cases, partial refunds may be provided based on the condition of the returned items or any applicable restocking fees.


  1. Customized Orders: Orders for customized or personalized items may not be eligible for cancellation or refund once production has commenced.
  2. Downloadable Products: Digital products or downloadable content are non-refundable once the download process has begun.
  3. Clearance or Sale Items: Clearance or sale items may be non-refundable unless they are deemed defective or damaged upon receipt.

Return Shipping:

  1. Return Shipping Responsibility: Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
  2. Return Condition: Returned items must be in their original condition, unused, and with all tags intact for a refund to be processed.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach out to our customer support team. We are here to assist you in any way we can.

Email: craftivaindia@gmail.com
Phone: +91 99993 11779

Note: Craftiva.in reserves the right to modify or update this cancellation and refund policy without prior notice. Please review this policy periodically for any changes or updates.